Responsible Alcohol Sales

Time:

40 mins

8 Videos

7 Quizzes

What this course is about

Everything staff need to serve alcohol responsibly in England and Wales. Learn age verification, acceptable ID, how to refuse sales, and how to handle proxy purchases and conflict. Practical examples help you keep guests safe and protect your licence.

Course Chapters

Intro to Responsible Alcohol Sales
Age verification
Proof of Age
Identifying Acceptable ID
Conflict situations
Proxy Sales
Dealing with an angry customer
Standing your ground & seeking support

Intro to Responsible Alcohol Sales
Age verification
Proof of Age
Identifying Acceptable ID
Conflict situations
Proxy Sales
Dealing with an angry customer
Standing your ground & seeking support

Endorsed by

NIck Lowe

What Nick says about this course:

This course is a must for everyone working in this sector. Responsible alcohol sales is everyone's responsibility, and the consequences of getting it wrong can be very serious. The course covers all the important information you will need to protect yourself, the business and your customers.

About Nick Lowe our Compliance Partner

Nick Lowe is an Environmental Health Officer with nearly 40 years of experience, primarily in food safety and standards.

For most of his career, he has worked in a large metropolitan authority, where he was formerly Head of Food Safety.

In addition to Environmental Health, Nick holds qualifications in Health & Safety, Lead Assessor Role, and Licensing Law.

He also sits on the Food Standards Agencies, Food Standards and Labelling Focus Group.